T & C’s

Thank you for choosing Berwick House

We have based our booking terms and conditions on Visit Britain,s recommendations for small Bed & Breakfasts/Guest Houses and by making a booking to stay with us, you are entering a legal contract that is subject to these terms and conditions:-

Prices

Our prices indicated on our website or otherwise are for the room(s) and include breakfast(s).

Restrictions

Please note there is a maximum of 2 guests per room

We do not have facilities for young children.

Berwick House is strictly non smoking.

We allow “polite” dogs by prior arrangement in our two annex rooms at an extra cost of £ 10 per stay.

Making a Booking

Minimum stay is two nights (May to September) or three nights on Bank Holiday weekends.

Six night minimum stay in Folk Week.

Payments

Deposits

To secure a stay with us, a deposit equal to the cost of the first nights accommodation per room must be paid by BACS or cheque made payable to Mark and Louise Slater.

Booking Balance

If paying by cheque please make sure that the payment in full is received by us at least seven days prior to departure.

If paying by BACS or cash/card then the balance can be made on the day of departure (no cheques excepted for balance payments)

Special Requirements

If you or any member of your party has any special requirements, please let us know at the time of making the booking.

A copy of our access statement is available upon request, or can be viewed on our web site www.berwick-house.co.uk

Cancellation

If you need to cancel your booking, please let us know as soon as possible so that we can attempt to re-let the room.

Deposits are non-refundable.

However, if a cancellation is made with more than 14 days of notice from the start date of your planned stay, then the deposit can be transferred to a future booking, provided it is taken within the same calendar year  and the full tariff is paid at the time of making the fresh reservation.

If the booking is cancelled less than 14 days before arrival then a charge equal to the full booking amount will be made.

Curtailment

If you curtail your booking in advance of, or during your stay, please let us know as soon as possible so that we can attempt to re-let the room. If we cannot re-let the room, then you will still be liable for the remaining outstanding balance. If we are able to re-let the room for part of your remaining booking, then you will only be liable for any days that the room is not re-let.

Non-Arrivals

Should you fail to arrive and take up your booking without letting us know, you will be liable for the full outstanding balance.

Third Party Bookings

If the person making the booking is different to the person taking up the occupation, the person who makes the booking may be held responsible for cancellation, curtailment or non arrival fees as well as damage or loss, and appropriate charges will be made.

Holiday Cancellation Insurance

To cover any costs caused by you having to cancel, curtail or postpone, we recommend you taking out appropriate cancellation insurance.

Non-availability of Accommodation

We would only cancel your booking if your room was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the booking. Our liability would not extend beyond this refund.

Arrival

Your room will be available to you for check-in between 4 pm to 7 pm on the day of arrival, unless otherwise arranged. Please ensure you contact us as soon as possible to let us know if you will be arriving after 7 pm. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing rooms or out buying supplies. However, if you do arrive earlier, you are welcome to park in our car park . Please note that one car parking space per room booked is provided.

Departure

On the day of departure, we kindly request that you vacate your room by 10.15 am to allow us time to prepare the room for our next guests. You are welcome to use the car park until midday.

The balance amount of your booking is payable on departure by BACS/card or cash .

During your stay

Our aim is to offer all our guests a relaxing stay and we kindly ask guests to respect other guests quiet enjoyment and relaxation.

We carry out our housekeeping between 11 am and 2 pm each day and will require access to your room during this time. If you are not planning on being out during these hours, please let us know.

Accidents happen – please let us know immediately of any damage or spillage caused by yourself or your dog so that we can attempt a speedy repair or clean. Spillages are more easily rectified the sooner they are dealt with. Any significant breakage or damage may result in a charge for replacement, repair or specialist cleaning. If the damage means the room cannot be made available in good time for the next arriving guests, you may also be liable for loss of income.

Any item taken from the rooms without our consent will be charged for. Lost keys will incur a £50 charge.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves.

Evening Take-Away

We respectfully ask that no hot Take Away food is eaten in your room, however if you wish to eat at the main house in the  evening just let us know in advance and we will happily set a table for you in the dining room.

Privacy Policy (GDPR update)

What information we we collect about you
When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking.

How we use the information we hold on you
We will use your email address to send you details about deposit payment/reservation and confirmation of the booking once the deposit is received together with any other information you may find useful for your stay.

After your stay you will receive an automatic email from our booking system asking you to complete a review on Trip Advisor and/or by Freetobook which will be shown on the Trip Advisor website and our own website respectively.

We will use your telephone number and email address to contact you about your booking.

How is your data stored
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on third party systems, Freetobook (booking) and Sumup (card payments).

Neither we nor Freetobook/Sumup will share your information with any third party unless there is a legal reason for doing so.

Guest Registration
We are required by law to collect the following information on all our guests.
We do this by asking you to complete a registration form on arrival if we have not already entered your details onto our booking system.

For European guests;

    Name and nationality

For non European guests;

    Name, nationality, passport number, address of next destination

We will keep these forms safely. We are required to keep these registration forms and show them to a police officer if they request to see them.

Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at : reservations@berwick-house.co.uk

Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

Thank you for your co-operation.

We look forward to welcoming you and hope you will have a relaxing and enjoyable stay with us.